Effective date: November 7, 2026 · Groom LLC (“Groom,” “we”)
Groom is a marketplace that connects customers with massage therapists for in-person appointments. By using the Groom apps or joingroom.com, you agree to these Terms.
Groom provides software to request, accept, schedule, and pay for real-world massage services. Providers are independent contractors or spa-employed therapists — not Groom employees. Groom does not provide massage services itself.
You must be 18+ (or the age of majority where you live). Keep your phone/login secure. You are responsible for activity under your account.
Payments for bookings are processed by Stripe. Authorizations may be held and captured when the booking is completed per in-app rules. Platform fees may apply to customers and/or providers as disclosed in the app. Provider payouts use Stripe Connect Express when enabled.
No illegal activity, harassment, fraud, scrapers that harm the service, or attempts to bypass fees or safety tools (block/report). We may suspend accounts that violate these Terms.
Services are between customer and provider. Groom is not liable for the quality, safety, or legality of a provider’s services beyond what applicable law requires of a marketplace operator. The app is provided “as is.”
We may update these Terms. Continued use after changes means you accept the updated Terms.