Privacy Policy

Effective date: November 7, 2026 · Groom LLC (“Groom,” “we”)

Groom operates a marketplace that connects customers with massage therapists for in-person appointments. This policy describes what we collect and why.

Information we collect

• Account — phone number, name, email (if provided), profile photo
• Location — precise location while you use the app (maps / nearby search), with your permission
• Bookings & messages — asks, bids, chat, reviews, and support reports
• Payments — processed by Stripe; Groom does not store full card numbers (PAN). We store booking amounts, fees, and payout status
• Device / usage — push tokens, app diagnostics needed to run the service

How we use information

To create accounts, match customers and providers, authorize/capture booking payments, pay providers via Stripe Connect, provide safety tools (block/report), send transactional notifications, and improve reliability.

Sharing

We share data with Stripe (payments/payouts), Firebase/Google Cloud (auth, database, messaging), and Google Maps (maps). We do not sell personal information.

Retention & deletion

You can delete your account in the app (Profile → Delete account) when you have no active bookings or pending payouts. Web instructions: Account deletion.

Children

Groom is not directed at children under 13.

Contact

support@joingroom.com · Support · Terms

Matt: replace support address if a different mailbox is canonical before store submit.